Please read this document carefully. It sets out the terms on which we agree to act for you and provide you with services and will govern our relationship with you. Please contact us immediately if there is anything in these terms which you do not understand. You have consented to us acting for you on these terms if, having received these terms, you instruct us and/or continue to use our services.
This Website is owned and operated by FA Assurance Agency Pte Ltd (Registration No. 201926884M). Our registered office is at 10 Anson Road #15-21 International Plaza Singapore 079903. Our business contact details are set out on our website at https://fa-assurance.sg/contact-us.
These Terms of Use govern your use of this Website. Your use of and access to this Website is conditional upon your acceptance and compliance with these Terms of Use. Your use of and access to this Website constitutes your agreement to be bound by these Terms. From time to time, we may change these Terms of Use, without notice. Any subsequent use of or access to this Website by you will mean that you have accepted the changes to these Terms of Use.
If you do not agree to these Terms of Use, you must not use or access this Website.
This Website and its Content is made available only to the following persons for legitimate purposes:
By using the Website, you warrant that you are such a website user.
You must not use the Website or its Content:
Without limiting the above, you will not either yourself or through another party:
As part of our services, we will explain the services we offer and endeavor to make recommendations that meet your needs. Where we are unable to provide any recommendations, you will be informed at the outset. In such cases, we will ask questions to narrow down the selection of policies and provide details in respect of these policies.
You will need to make your own choice on how to proceed.
We may seek quotations from various insurers, according to your specific demands and needs. We seek coverage only from insurers which are regulated by the MAS. We will also, on your request, make available to you the list of insurers we select from or deal with in relation to any insurance contract or product we offer or arrange. Please be informed that we are not the insurer of any risk and we do not guarantee the availability or price of insurance for your particular risks. We also cannot and do not guarantee or accept responsibility for the financial standing or performance, including solvency or continuing solvency, of any insurer used. You should note that the financial position of an insurer can change after cover has incepted.
Before we finalise any insurance placement for you, we will inform you of: (i) the name(s) of the proposed insurer(s); (ii) the costs of your insurance, including premium to be charged for the insurance; (iii) our relationship with the insurer(s); and (iv) all essential provisions in the proposed insurance contract, including restrictions and exclusions.
We will only arrange for placement of insurance with the relevant insurer when you instruct us to, and we will advise you if the placement cannot be completed.
You may use our Website to find out more about us and our services. If you decide to seek insurance quotations online through us, there are some important things you should know:
a) You apply for an online quote, by providing the information requested on our quotation pages. Subject to the insurers’ underwriting guidelines, we may give you a quote and a quote number. You can save the quote together with any ongoing current promotion by us and we will honour the price and promotion for up to 30 days.
b) If you decide you want to purchase the insurance based on the quotation we furnish to you, you should provide us with any other relevant information requested such as payment details, and we will instruct the insurer to enter into a binding contract with you.
c) The entire process of purchasing the insurance policy is complete when payment is made (either to us or directly to the insurer) AND your application is accepted by the insurer. When this happens, the insurer will issue a new policy contract and other relevant documents to you. If you have not receive a policy contract, then your application is either pending approval/rejection, pending underwriting or pending follow ups. We will endeavour to notify you as and when we receive any updates from the insurer regarding your insurance application.
Seeking insurance quotations online using this Website involves you sending an electronic instruction to us, making an offer to us to source for insurance quotations on your behalf, and our decision whether to act based on the instructions we received from you. We will assume that an electronic instruction is authentic and originates from you. We have no obligation to authenticate the person issuing or transmitting the electronic instructions, or to verify the accuracy or completeness of the electronic instructions. We may act on the electronic instructions sent or received through our Website, without any reference to you.
REmuneration
Our usual remuneration is either by way of commission, being a percentage of the premium charged by insurers in respect of the insurance contract you are applying, or a fee which is agreed in advance with you for the services provided by us, or with your agreement a combination of both.
Our remuneration is only fully earned upon the inception of the insurance contract and, in the event that the insurance is cancelled or is terminated after inception for whatever reason, or if our appointment is terminated for any reason, we reserve the right to retain/recover the remuneration we have earned.
In addition to commission or fee, we may be remunerated, by the payment of profit commissions, profit shares, service fees, consultancy fees and commissions by insurers in respect of a specified portfolio of business (which are unconnected with any specific client transaction).
If we introduce you to another intermediary to access an insurance product for you, we may receive a proportion of the commission received by the other intermediary and payable by insurers to them, out of the premium which you pay.
At your request, we will disclose our remuneration, including any income additional to the brokerage or fee.
PROVIDING INFORMATION TO US
You must disclose to insurers all complete and accurate information which contains all material facts and circumstances. This duty of disclosure is not limited to material facts of which you are aware, and extends to matters which you ought to be aware. Such disclosure should be provided in a timely fashion. In addition, you as a prospective and actual insureds are obliged to act at all times towards insurers with utmost good faith. This means that both parties must enter into the contract in good faith, must disclose all relevant facts and have the intent to carry out their respective obligations.
In completing a proposal or claim form, or other document relating to an insurance contract, the accuracy of all answers, statements and/or information is your sole responsibility. Please note that your obligation to provide material information to insurers is an overriding obligation. Where insurers do not request specific information within a proposal or claim form or other document, this does not mean that such information is not material. If there is any doubt as to whether information is material or relevant, we recommend that it be disclosed to insurer(s).
The duties of disclosure and utmost good faith apply at the time of your application for the contract and continues throughout the duration of the contract, including when the contract is renewed and/or varied. In addition, this duty also applies to the claims process and to other situations where you are required to provide information to insurers. You understand that any failure to provide honest, complete and accurate information may affect the outcome of your insurance application.
In addition, failure to disclose a material circumstance may entitle an insurer to impose different terms on your cover or proportionately reduce the amount of any claim payable. In some circumstances, an insurer will be entitled to avoid the policy from inception, and in this event, any claims under the policy would not be paid and insurers may require repayment of all claims previously paid.
Giving INSTRUCTIONS TO US
All instructions must be given in writing (non-verbal) and any other terms or requirements as we may notify you from time to time.
You shall inform us in writing of any changes to your contact particulars. We will exercise reasonable endeavours to update your contact particulars on our record within 7 business days (or such further period as we may notify you from time to time). You understand that we will not be liable for any losses arising as a result of any failure on your part to inform us of any changes to your contact particulars.
You agree and acknowledge that:
a) we may rely on and is authorised to act in accordance with and execute any instruction apparently or purporting to be made by you upon our receipt thereof, without further enquiry and/or verification on our part. We may, in our discretion, choose not to act on any instructions that we reasonably consider to be unauthorised and/or not purporting to be made by you;
b) there is no certainty of the completeness, accuracy or receipt of your instructions by us. We will exercise reasonable endeavours to acknowledge receipt of your instructions received by us within 7 business days (or such further period as we may notify you from time to time). As your instructions may be routed through third-party service providers and the delivery of such instructions cannot be guaranteed, if you do not receive such an acknowledgement from us within the requisite period, please contact us, in particular to ensure that time-critical instructions and/or information has been received by us; and
c) in the event of any dispute relating to any instructions provided to us, our record of the instructions shall prevail and shall be sole and conclusive proof of its existence and content.
COMMUNICATIONS
All communications shall be in English and by electronic communication or in writing delivered by hand or sent by post.
Where electronic communications are used, you agree and acknowledge that there are risks inherent in the use of the internet and electronic mode of communications, including without limitation internet unavailability, loss of integrity of transmitted data, virus, malicious codes and other vulnerabilities. Accordingly, to the maximum extent permitted under applicable law:
a) we do not warrant or represent that internet facilities will be error free or available at all times;
b) we will not be responsible or liable for any claims, losses, liabilities, damages, judgements, costs, fees and expenses (including legal fees and expenses) (“Losses“) in connection with the use of the internet as a means of communications such as the provision of your instructions to us, including without limitation, any Losses arising from:
(i) any technical failure including loss, damage or corruption of data;
(ii) any errors and delays during transmission or receipt;
(iii) any failure of transmission;
(iv) any unclear, incomplete or inaccurate transmission;
(v) any interruption or unavailability of the internet or other communication services; and/or
(vi) any other circumstances outside or beyond our reasonable control or contemplation.
We accept communications (including instructions) by alternative media such as text message, instant messaging or via social media, as long as they are written in plain understandable English.
If you pay a premium to us, it will be treated as having been received by the insurer, which means you cannot be asked to pay it again, even if we do not forward your premium to the insurer. Similarly, once we have received the premium, we would be unable to return it to you, for example in the event of the insurer becoming insolvent. Also, if the insurer pays claims money or a return premium to us for onward transmission to you and we do not pay you, then the insurer will still be liable to you.
It is your responsibility to check the documentation if we, on behalf of the insurer, send you in relation to each insurance contract and satisfy yourself that it is entirely in accordance with your understanding and instructions. You should advise us promptly, in any event within 7 days, of any incorrect points or changes required. Otherwise, we will assume that the documentation and insurance contract satisfy your requirements. It is important that you keep your insurance documents safe.
You must carefully read the terms and conditions of your insurance contract with regard to notification of any claim, or circumstance likely to give rise to a claim. You should notify a claim as soon as possible in accordance with the terms of your coverage directly to the insurer. Failure to notify within applicable time period and to furnish the necessary documents as set out in your policy may entitle the insurer to deny cover in respect of your claim. We do not accept liability for any delayed or unpaid claims by your insurer(s).
Where we handle a claim on your behalf, we will do so fairly and promptly and will advise you on claims settlement. However, if you cease to be our client but request us to service any claims on your behalf, we reserve the right to charge a specific fee to you for such services.
Should you make a claim, please note that we may be asked to engage and liaise with claims experts on behalf of insurers. We do not normally consider that this presents us with a conflict of interest and unless you register a specific objection with us, your consent to this practice will be assumed.
We are each entitled to terminate the appointment to act as your agent at any time. Except as you may specifically arrange and agree with us, upon termination:
a) our obligations to you will cease and we will owe you no further obligations to provide any services; and
b) we will be entitled to retain and receive any fees, commissions or other remuneration earned.
Although we provide post-placement and claims handling services for you for as long as you remain our client, we reserve the right at our discretion to charge a reasonable fee for such services when you cease to be a client but still wish us to act for you.
Names, images, logos and/or trademarks on our Website (collectively known as “IP”) are proprietary of FA Assurance Agency Pte Ltd or its Related Entities. Unauthorised use of our IP is prohibited.
The Website (including the software, layout and design of or underlying the insurance quoting and purchasing system contained within it) and its Content are subject to Copyright. You may view the Website using your browser and print or download a copy for your personal, non-commercial use. Except as otherwise permitted by law, all other use, copying, reproduction, dissemination, modification, distribution, transmission, republication or display of all or part of this Website is strictly prohibited.
Nothing in these Terms of Use constitutes a transfer of any intellectual property rights.
Except for obligations implied by law that cannot be excluded, you agree that FA Assurance Agency Pte Ltd, or its Related Entities and their respective Personnel will not be liable for any Loss arising out of, as a result of or referable to the Website, the Content or the use of or access to this Website, including that arising as a result of:
Further we do not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.
You shall be responsible to evaluate the quality, adequacy, completeness, accuracy and usefulness of all services, content, advice, opinions and other information obtained or accessible through the website; further you should seek professional advice at all times and obtain independent verification of the materials and information provided herein prior to making any investment, business or commercial decision based on any such materials or information.
Under no circumstances will we be liable to you for:
any special, punitive, indirect or consequential loss or damage of any kind whatsoever including but not limited to loss of business, reputation, goodwill, opportunity or profits, in each case however caused or arising and whether or not foreseeable, even if we are actually aware of or have been advised of the likelihood of such loss or damage and regardless of whether the claim for such loss or damage is made in negligence, for breach of contract, breach of trust, breach of fiduciary obligation or otherwise on our part;
any failure or delay in the performance of our obligations if we are prevented from so performing our obligations by any existing or future law or regulation, any existing or future act of governmental authority, Act of God, flood, war (whether declared or undeclared), terrorism, riot, rebellion, civil commotion, strike, lockout, other industrial action, general failure of electricity or other supply, aircraft collision, technical failure, accidental or mechanical or electrical breakdown, computer failure or failure of any money transmission system or any reason which is beyond our control; or
any action taken or omitted by us except to the extent that a court of competent jurisdiction determines that our gross negligence, willful default or fraud was the primary cause of any loss to you.
You hereby irrevocably agree to indemnify and keep indemnified us from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by us.
Contacting Us
If you:
a) have any technical issues when using this Website;
b) have suggestions on how we can improve our services to you; or
c) have complaints regarding our service standards,
please contact us using any of the following methods:
By Email
feedback@fa-assurance.sg
By SMS/WhatsApp
+65 8188 2831
By Facebook Messenger
https://m.me/FA-Assurance
By Mail
Client Services
FA Assurance Agency Pte Ltd
10 Anson Road
#15-21 International Plaza
Singapore 079903
Governing Law
The information on this Website is provided for Singapore residents only. The law applicable in Singapore will apply to the use of this Website and the resolution of any dispute arising from access to and use of the Website. You submit to the exclusive jurisdiction of the courts of Singapore.
Only Singapore residents are able to seek insurance quotations from us.
Confidentiality/Data protection
We are committed to the observance and fulfillment of the provisions in Singapore’s Personal Data Protection Act 2012 (as amended, re-enacted or replaced from time to time) (the “PDPA“), and other obligations of confidentiality and data protection we are subject to under applicable law.
You agree and consent to us collecting, using, disclosing and processing your personal data in accordance with our https://fa-assurance.sg/privacy-policy (“Privacy Policy“) and the terms herein. The Privacy Policy is incorporated by reference and forms part of the terms herein, and shall apply to all personal data that you provide to us or that we have obtained from other sources in connection with your relationship with us.
For your protection, services that involve the provision of confidential information are provided via a secure server. The information is encrypted using the Secure Socket Layer Protocol. This will significantly improve the security of the information you provide and transmit to us via our Website.
We may from time to time update this Terms of Use to ensure that it is consistent with future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Terms of Use as updated from time to time on our website at https://fa-assurance.sg/terms-of-use. Please check back regularly for updated information.
Last Updated: 20 June 2020